Return and reconciliation

Step by step

1. Inspect return Fulfillment Operator

   Fulfillment Operator relates the physical return to a delivered order and records a Returned event with product, quantity and occurrence date.

   • Physical return retained
   • Updates Fulfillment events, Customer orders

2. Review refund Finance Reviewer

   Finance Reviewer checks the inspected return and original payment evidence before authorizing a refund request. If an already executed action needs compensation, Operations Reviewer approves that separate action and records the reason.

   • Refund request authorized; any compensation decision retained
   • Updates Fulfillment events, Payment evidence, Review decisions
   ApprovalA person approves before the work moves on.

3. Observe provider result Finance Reviewer

   Finance Reviewer records the provider refund event, its amount, event ID, reference and verification state.

   • Provider event attached to order
   • Updates Payment evidence, Customer orders

4. Reconcile receipt Operations Reviewer

   Operations Reviewer reads pending, failed and needs-review receipts, checks external references and records the observed outcome without repeating execution.

   • Uncertain effect explained
   • Updates Operation receipts, Review decisions

Fulfillment Operator

, Finance Reviewer, Operations Reviewer.

Physical inspection, money evidence and independent correction decisions remain distinct.