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- Food Distribution SCM
- Frequently asked questions
Questions, answered
Answers for teams preparing food distribution orders and dispatch review.
Food Distribution SCM
10 questions
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How do I get started?
Click Get started, then use Proto to configure SCM for Food Distribution for your business. Start with one organization, active delivery points, menu products and an order that your team can follow through service.
Can we use several destinations?
Yes. Keep each dining room, outlet or venue as a delivery point with its own contact, address and organization.
How does the kitchen see the accepted scope?
The kitchen reads the current order and its menu lines, then uses the approved recipe revision selected for preparation.
How are allergens handled?
Ingredient records carry allergen declarations. Order lines also retain the declaration for their menu scope so the coordinator and kitchen can check it before acceptance and preparation.
Does a ready order mean delivery is complete?
No. Preparation, served portions and distribution events are recorded separately. Follow the actual event and portion evidence.
Who decides a dispatch ticket?
Dispatch Supervisor reviews the submitted revision and records an independent approve, reject or return decision with a reason.
What happens if the ticket changes after approval?
The changed revision goes through review again. The earlier decision remains with the earlier scope.
How do we handle a partial delivery or return?
Record the actual delivered and returned quantities as their own distribution events, retaining the earlier shipped event.
What if an operation fails or times out?
Exception Reviewer reads the operation receipt and linked effects first, then attaches evidence and resolves the outcome against what persisted.
How are refunds checked?
The team reviews provider-issued payment evidence and its verified state before closing a refund-related correction. A repeated request should return its prior result.
Set up Food Distribution SCM your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.