Delivery evidence

Step by step

1. Allocate product Delivery Operator

   Delivery Operator records the product and quantity attached to the order. The allocated event marks the planned movement scope.

   • Planned product movement recorded
   • Updates Distribution events, Distribution orders, Products

2. Pick and ship Delivery Operator

   Delivery Operator records the actual picked and shipped quantities and occurrence times, retaining an external identity for each event.

   • Actual movement stages and identities retained
   • Updates Distribution events, Dispatch tickets

3. Record delivery Delivery Operator

   Delivery Operator records what arrived at the destination. Order Coordinator separately records served meal portions where the order includes service.

   • Delivered quantity and served portions distinguished
   • Updates Distribution events, Order lines, Distribution orders

4. Handle return Delivery Operator

   Delivery Operator records a returned quantity as its own event. Exception Reviewer compares the movement trail and any remaining order scope.

   • Return and supporting evidence retained
   • Updates Distribution events, Operation receipts, Record attachments

Delivery Operator

Records movement and return.

Order Coordinator

Tracks the customer's service commitment.

Exception Reviewer

Checks discrepancies.

Dispatch Supervisor

Governs the ticket decision before release.