Order Coordinator
Owns order intake, destination selection and accepted service scope.
Can
- Manage distribution orders, order lines
- View delivery points, Products, product recipes, operation receipts
Starts on: Open Distribution Orders
- Food Distribution SCM
- Roles and permissions
Who can do what in Food Distribution SCM
Assign order, kitchen, dispatch and exception decisions to named staff.
Who can do what
| Role | Distribution orders | Delivery points | Kitchen preparation | Dispatch review | Distribution events | Evidence and exceptions |
|---|---|---|---|---|---|---|
| Order Coordinator | Edit | View | Edit | — | View | View |
| Kitchen Lead | View | — | Edit | — | View | — |
| Dispatch Supervisor | View | — | View | Approve | View | Edit |
| Delivery Operator | View | View | View | Edit | Edit | Edit |
| Exception Reviewer | Approve | — | View | Edit | Edit | Edit |
| Admin | Edit | Edit | Edit | — | Edit | View |
Each role in detail
Kitchen Lead
Prepares the accepted portions and records actual ingredient use.
Can
- Manage order lines, ingredient movements
- View distribution orders, Products, product recipes, recipe ingredients, Ingredients
Starts on: Open Distribution Orders
Dispatch Supervisor
Independently decides whether a submitted dispatch ticket can be released.
Can
- Manage dispatch tickets, review decisions
- View distribution orders, order lines, record attachments, operation receipts
Reviews and approves
- Approve dispatch tickets
Starts on: Pending Dispatch
Delivery Operator
Records distribution movements and delivery evidence against the order.
Can
- Manage distribution events, record attachments
- View distribution orders, dispatch tickets, delivery points, Products
Starts on: Released Dispatch Tickets
Exception Reviewer
Checks failed operations, corrections and payment evidence before closure.
Can
- Manage operation receipts, review decisions, record attachments
- View order lines, dispatch tickets, distribution events, payment evidence
Reviews and approves
- Approve distribution orders
Starts on: Pending Dispatch
Admin
Maintains organization, staff, catalogue and access setup.
Can
- Manage Organizations, team members, Users, delivery points, Products, Ingredients, product recipes, recipe ingredients
- View distribution orders, operation receipts
Set up Food Distribution SCM your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.