Exception review

Step by step

1. Find the exception Order Coordinator

   Order Coordinator uses Operations Overview to locate a receipt needing intervention.

   • Locate a failed or review-needed result
   • Updates Operation receipts

2. Read the attempted action Order Coordinator

   The receipt's action, operation key, expected revision and failure reason identify what was attempted.

   • Identify action, revision and cause
   • Updates Operation receipts

3. Compare current scope Order Reviewer

   Order Reviewer checks the parent order, relevant signal and any linked decision before advising on the next step.

   • Relate the result to current demand
   • Updates Customer orders, Replenishment signals, Review decisions

4. Explain the response Order Reviewer

   Order Reviewer compares the current revision and available evidence, then explains what needs investigation.

   • Identify the current scope and failure reason
   • Updates Operation receipts, Replenishment signals

5. Retain the trail Auditor

   Auditor reads the receipt, decision and attached evidence under the same order scope.

   • Keep evidence on the parent order
   • Updates Record attachments, Operation receipts

Order Coordinator

Triages; Order Reviewer inspects current scope; Auditor reads the trail; App Administrator maintains access.