Questions, answered

Click Get started, then use Proto to configure SCM with Returns Management for your business. Pilot one organization, one receiving location, a small item set and a representative return request before expanding.

Inventory Coordinator records the item, location, counterparty, requested units, required date and owner, then collects the supporting attachments.

Inventory Reviewer records the decision and reason against the current request revision. The coordinator then works from the approved case.

Attach files to the parent stock request. Give each file a title and evidence type, and choose whether its visibility is Internal or Shared.

An Active reservation holds quantity for a request and reduces available quantity in Operations Overview. It does not record a posted stock movement.

The lot stores its code, expiration date and release state. Check those details before using its quantity for ordinary stock work.

A posted stock movement stores the signed quantity with its item, location, parent request and optional lot. A correction can reference the original movement.

The refurbishment job has a parent stock request and return reference. Its recovered units and grade stay on the job; the posted movement carries the quantity effect.

Open the operation receipt, inspect its failure reason and expected revision, then compare any effect references with posted movements before another attempt.

Yes. Requests, reservations and movements each identify the relevant storage location. Reconcile available quantity for the item and location before promising it to another request.