1. SCM with Returns Management
  2. Connections
Reference

Connections

Plan the source and downstream handoffs around return records and quantity effects.

  • SCM with Returns Management
  • Receiving evidence
  • Financial settlement
  • Transport tracking

Systems to connect

  • Receiving evidence. Decide how files from a dock or inspection station become attachments on the parent stock request.
  • Financial settlement. Keep refund or credit decisions in the financial system and link them to the relevant return outside the stock quantity trail.
  • Transport tracking. Connect carrier events when the team needs to know when returned goods actually arrived at a location.

How connections are governed

Agree an owner for each external handoff and retain its source reference. A file arrival should not move stock by itself. A carrier acknowledgment should not stand in for a posted movement. Reconcile external events with the request, decision and operation receipt before allowing an automated action to affect quantity. Keep the human review point clear when a revision or receipt needs investigation.

Set up SCM with Returns Management your way.

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