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- SCM with Returns Management
- Process
- Exception reconciliation
Exception reconciliation
An operation receipt captures a guarded action attempt with an operation key, expected revision, result and time. When the result is Failed or needs review, Inventory Reviewer needs to inspect the source request and any resulting movement before the team repeats the action. The receipt is the starting point for investigation, not a stock balance by itself.
Step by step
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Open exception Inventory Reviewer
Inventory Reviewer opens a failed or needs-review receipt and reads the action, expected revision and failure reason.
- Identifies the attempted action and result
- Updates Operation receipts
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Check source revision Inventory Reviewer
Inventory Reviewer compares the receipt with the parent request and its most recent review decision.
- Checks approval against current request
- Updates Stock requests, Review decisions
-
Inspect effects Inventory Reviewer
Inventory Reviewer looks for posted movements and effect references tied to the operation key.
- Finds any posted effect from the attempt
- Updates Stock movements, Operation receipts
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Choose resolution Inventory Reviewer
Inventory Reviewer decides whether the case needs correction, a fresh review or no further action.
- Records the decision path for renewed work
- Updates Review decisions, Stock requests
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Retain audit trail Auditor
Auditor follows the receipt, decision, movement and any linked reversal to explain the final quantity.
- Connects original and correction evidence
- Updates Stock movements, Operation receipts
Who does what
Roles and permissions- Inventory Reviewer
- Owns reconciliation and renewed decisions; Inventory Coordinator supplies operational context; Auditor reads the final trail; App Administrator handles access issues.
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