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- SCM with Returns Management
- Process
- Request review
Request review
A return request has a named owner and a specific item, location, counterparty, quantity and required date. Inventory Coordinator prepares the case. Inventory Reviewer makes the decision against the revision actually presented, with a reason and date attached to that decision.
Step by step
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Prepare request Inventory Coordinator
Inventory Coordinator records the purpose, item, location, owner, requested units and required date while the request is Draft. Check that the organization and location belong together.
- Sets the item, quantity, owner and location
- Updates Stock requests, Stock items, Storage locations
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Attach return evidence Inventory Coordinator
Inventory Coordinator adds the receiving files and marks their visibility. Give each attachment a title and evidence type that a reviewer can identify.
- Keeps the source files with the request
- Updates Record attachments, Stock requests
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Submit for review Inventory Coordinator
Inventory Coordinator moves the current revision into Review. Any later change to quantity should be visible as a different revision.
- Presents the current revision
- Updates Stock requests
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Review revision Inventory Reviewer
Inventory Reviewer reads the current request and attachments, then records approve, reject or return with a reason.
- Records a reasoned decision against the source revision
- Updates Review decisions, Stock requests
ApprovalA person approves before the work moves on. -
Hand off approved work Inventory Coordinator
Inventory Coordinator opens the approved request for reservation or execution. A rejected case remains available for audit, while returned work is corrected before another review.
- Identifies approved demand for a quantity claim
- Updates Stock requests, Stock reservations
Who does what
Roles and permissions- Inventory Coordinator
- Prepares and resubmits; Inventory Reviewer decides; Auditor reads the retained decision; App Administrator maintains access.
Set up SCM with Returns Management your way.
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