Outage assessment

Step by step

1. Identify interruption Monitoring Operator

   The Monitoring Operator compares a failed check with the service, location and recent observations before opening an incident.

   • Show when and where failure was seen
   • Updates Availability checks, Services

2. Record outage Incident Responder

   The Incident Responder enters the site code, outage reference and observed start time against the incident.

   • Anchor interruption to a case
   • Updates Service outages, Incidents

3. Assess impact Service Owner

   The Service Owner marks the monitored service as delayed or unavailable and adds the degradation procedure where one applies.

   • Name the service effect and owner
   • Updates Service impacts, People

4. Update investigation Incident Responder

   The responder records what the team tried and which locations or assets remain affected.

   • Preserve actions and status
   • Updates Incident updates, Incidents

5. Confirm restoration Incident Responder

   A later successful check and owner review support the restoration time. The incident proceeds to resolution through the response process.

   • Record an observed recovery time
   • Updates Service outages, Availability checks

Monitoring Operator

Finds the observation; Incident Responder keeps the chronology; Service Owner confirms the impact and restoration.