Service recovery

Step by step

1. Review action Incident Responder

   The Incident Responder reads the last incident update, response events and any deployment result before claiming recovery.

   • Identify the last attempted fix
   • Updates Incident updates, Response events, Deployments

2. Check service Monitoring Operator

   The Monitoring Operator reviews a new availability result from the relevant probe location and recent samples for the affected asset.

   • Preserve post-action observations
   • Updates Availability checks, Server samples

3. Record restoration Incident Responder

   The responder fills the outage restoration time when the interrupted service has returned and adds an update describing the evidence.

   • Mark interruption end and impact
   • Updates Service outages, Service impacts

4. Resolve incident Incident Responder

   The responder records a resolve event and resolution time after checking the service and impact.

   • Record resolution state and time
   • Updates Incidents, Response events

5. Close review Service Owner

   The Service Owner reads the chronology, confirms the outcome and closes the incident.

   • Confirm owner review
   • Updates Incidents, Services

Incident Responder

Documents recovery; Monitoring Operator checks observations; Service Owner reviews closure.