Monitoring Operator
Reviews checks and samples and starts an incident when a service needs attention.
Can
- Manage availability checks, server samples, Incidents
- View Services, Assets, integration receipts
Starts on: Open Incidents
- Server Monitoring
- Roles and permissions
Who can do what in Server Monitoring
Define who observes services, responds to incidents and decides on changes.
How permissions work
Observation
Monitoring Operators review checks, samples and incoming receipts before opening work.
Response
Incident Responders own assigned cases and record attributed updates and events.
Approval
Change Reviewers record the decision and reason before a Release Operator implements a change.
Ownership
Service Owners review impact and recovery for the services in their care.
Who can do what
| Role | Service health | Incident response | Outages and impact | On-call operations | Changes and deployments | Assets and runbooks |
|---|---|---|---|---|---|---|
| Monitoring Operator | Edit | Edit | Edit | — | Edit | Edit |
| Incident Responder | View | Edit | Edit | Edit | — | View |
| Service Owner | Edit | View | Edit | — | View | View |
| Change Reviewer | View | — | — | — | Edit | — |
| Release Operator | View | View | — | — | Edit | — |
| Admin | Edit | Edit | — | Edit | View | Edit |
Each role in detail
Incident Responder
Acknowledges, investigates and documents assigned incidents.
Can
- Manage Incidents, incident updates, response events, service outages
- View Services, Assets, on call shifts, Runbooks
Starts on: Open Problems
Service Owner
Reviews service impact and recovery evidence for the services they own.
Can
- Manage Services, service impacts
- View Incidents, availability checks, service outages, asset service links
Starts on: Active Service Requests
Change Reviewer
Decides on change reviews and checks the reason for a decision.
Can
- Manage change reviews
- View Changes, Deployments, rollback checks, Services
Starts on: Change Schedule
Release Operator
Schedules approved changes and records deployments and rollback checks.
Can
- Manage Changes, Deployments, rollback checks
- View change reviews, Services, Incidents
Starts on: Change Schedule
Admin
Maintains people, service records and access to the operating model.
Can
- Manage People, Users, Services, Assets, Runbooks
- View Incidents, Changes, integration receipts
Set up Server Monitoring your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.