1. Smart Building Management
  2. Frequently asked questions
FAQ

Questions, answered

Prepare the source data, review authority and site-response practice for the first building cycle.

Smart Building Management

10 questions

Can't find it? Write to support@erp.ai.

How do I get started?

Click Get started, then use Proto to configure Smart Building Management for your business. Begin with a known site and meter, an energy interval that can be reviewed, and an operating event with an assigned responder and relevant sensor observation.

How do we distinguish meter reading modes?

Register the meter as Cumulative or Interval according to its source practice. Keep the unit and site visible before interpreting incoming values or deriving a consumption period.

How are cumulative-register resets handled?

The reading process uses reset-aware differencing before preparing the energy interval. Agree the actual source evidence and reset rule during setup, then rehearse a reset with the Energy Reviewer before relying on the quantity.

Who validates energy intervals?

Energy Reviewer checks the meter, source readings, period and unit before accepting a Received interval as Validated or marking it Rejected. Configure that authority and the correction practice during the pilot.

What happens when an event is acknowledged?

Facilities Manager records the actual start and the event process assigns site maintenance work to an active responder. The task then follows its agreed progress and completion policy.

Does completing a task resolve the operating event?

Task completion and event resolution are separate records and decisions. Facilities Manager reviews the condition and records its actual end through the event process when the event is resolved.

How is a sensor connected to the building context?

The sensor registration references the selected operating record and retains the building, zone, metric and unit. That operating event establishes the site context for the sensor evidence.

How do we handle questionable observations?

Keep Missing and Invalid sensor observations visible for investigation. Review the sensor identity, metric, unit and observation date before relying on a value in the building’s operating discussion.

How should tariff records be reviewed?

Check the site, unit and effective dates together with the recorded rate. Identify changes or overlaps before interpreting rate context across a wider energy period, and configure any finance-system connection separately.

What should we test before the first operating cycle?

Test reset handling, overlapping energy periods and an interval rejection. Also test an inactive responder, invalid sensor references and personal task access. Check the saved sensor observation, completed task and resolved event separately.

Set up Smart Building Management your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started