1. Social Commerce Platform
  2. Questions before you choose
FAQ

Questions, answered

Answers about partner deals, creator attribution, review and getting started.

Social Commerce Platform

9 questions

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How do I get started?

Click Get started, then use Proto to configure Social Commerce Platform for your business. Pilot one partner account, one creator drop, a linked opportunity and an attribution review. Compare the opportunity outcome, order reference and review decision before expanding.

What does Shoppable Post Command show?

It shows the live shoppable post pipeline by drop stage, open post value by stage and overdue creator follow-up. Use it to decide which partner or creator needs attention today.

How is a creator tied to a sale?

A creator attribution links the creator, attribution date, attributed orders and order reference to a parent opportunity. The opportunity keeps the partner account and commercial stage.

Who decides whether attribution is accepted?

Attribution Reviewer records an independent decision with the source revision and reason. Creator Coordinator prepares and submits the attribution.

Can a partner proposal contain several items?

Yes. Opportunity lines record each item, quantity, unit price and discount. A line can reference a product for its SKU and list price.

How does follow-up stay visible?

Calls, meetings, email and tasks can be recorded as activities against the opportunity. Open work with a past due date appears in the overdue follow-up queue.

How are outcomes recorded?

Close Outcome moves an opportunity to Won or Lost from the supplied outcome and reason, then writes an operation receipt. Review the receipt when the result needs investigation.

Can we keep supporting links with a drop?

Record attachments can hold a titled reference URL and notes. They can link to the opportunity or creator attribution that the evidence supports.

What drives the cost?

Ordinary manual use follows the published platform pricing policy. Imports, agent execution and connected machine work consume metered usage; implementation scope is planned separately.

Set up Social Commerce Platform your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started