Who runs the schedule, the front desk, the treatment rooms and payments at a spa.
| Role | Treatments and Sessions | Bookings | Memberships and Packages | Attendance | Payments | Therapist Qualifications |
|---|---|---|---|---|---|---|
| Spa Manager | Edit | Edit | Edit | Edit | Approve | Approve |
| Front Desk Coordinator | View | Approve | Edit | View | View | View |
| Therapist | View | View | View | Edit | — | Edit |
| Accounts Coordinator | — | View | View | — | Edit | — |
| Admin | Edit | View | — | Edit | View | Edit |
Owns the treatment menu, therapist sessions and membership plans, and decides refunds and qualification checks.
Starts on: Session Calendar
Registers members, sells plans and packages, and confirms or cancels bookings.
Starts on: Pending Payments
Delivers treatments, checks guests in and keeps their own qualifications current.
Starts on: Session Calendar
Confirms money received against pending charges and records approved refunds.
Starts on: Pending Payments
Maintains user access, staff records and configuration without taking spa decisions.
Start free, then use Proto to change fields, steps and approvals before your team goes live.