Questions, answered

Click Get started, then use Proto to configure Spa & Wellness Management for your business. Start with your treatment menu, rooms, therapists and a week of sessions, and add packages once booking and room turnaround run smoothly.

No. A booking is confirmed only when its places fit the capacity left, counting every booking that is not cancelled.

Each confirmed booking gets an allocation with a therapist, a room and start and end times. Therapists see their own list for the day.

Add a new allocation with the replacement. The original stays in the history and the replacement sees the booking on their list.

Each package has a price, a number of sessions and a validity period. Package holders book without a new charge, and each check-in uses one session once.

Every room shows ready, occupied, cleaning or maintenance. Therapists update it as they work, and rooms needing attention are listed for the manager.

Confirming a booking for a guest without a package raises a pending charge. The accounts clerk confirms it once received, and refunds keep the original amount. Card processing stays with your provider.

Yes. A class is a session with a larger capacity; a treatment is a session for one guest.

Ordinary manual use has no per-user charge under the platform policy. Imports, integrations, agent execution and other machine work use prepaid credits; implementation is scoped separately. The pricing page lists current rates.