Where it usually breaks
And how to keep it from happening.
- Two people book the last place at once and the session is overbooked.
- A double tap at check-in uses two package sessions.
- A no-show is left confirmed and the session never completes.
- Spa & Wellness Management
- Process
- Booking to treatment
Booking to treatment
From a booking request to a delivered treatment and a completed session.
Step by step
-
Request booking Front Desk Coordinator
The front desk records the member, session and places.
- Requested
- Updates Bookings, Members, Sessions
-
Confirm booking Front Desk Coordinator
The booking is confirmed once the member and session are checked and the places fit the capacity left. A guest without an active package gets a pending charge.
- Requested → Confirmed; pending charge if no package
- Updates Bookings, Sessions, Payments
-
Allocate therapist and room Front Desk Coordinator
A therapist and room are reserved for the booking with start and end times.
- Therapist and room reserved
- Updates Therapist allocations, Treatment rooms
-
Check in Therapist
The therapist checks the guest in; one attendance record is written, the booking becomes attended and one package session is used.
- Confirmed → Attended; allowance used once
- Updates Attendance, Bookings, Member plans
-
Resolve the rest Front Desk Coordinator
Guests who did not arrive are marked as no-shows, and the session completes once every booking is resolved.
- No show; Open → Completed
- Updates Bookings, Sessions
Who does what
Roles and permissions- Front Desk Coordinator
- , Therapist, Spa Manager.
Set up Spa & Wellness Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.