Where it usually breaks
And how to keep it from happening.
- A paused member is booked without a charge.
- A package past its expiry is still used.
- A repeated check-in takes two sessions.
- Spa & Wellness Management
- Process
- Package lifecycle
Package lifecycle
Buying, using, pausing and expiring a package.
Step by step
-
Enrol member Front Desk Coordinator
The front desk records the member and enrols them in a package with start and expiry dates.
- Enrolment active
- Updates Members, Member plans, Membership plans
-
Use the package Therapist
Bookings for a package holder raise no new charge, and each check-in uses one session.
- Session used once
- Updates Bookings, Attendance, Member plans
-
Pause or resume Front Desk Coordinator
The front desk pauses an enrolment for travel or illness and makes it active again on return.
- Active ↔ Paused
- Updates Member plans
-
Expire or cancel Front Desk Coordinator
The enrolment moves to expired at the end of its validity, or is cancelled.
- Expired or Cancelled
- Updates Member plans
Who does what
Roles and permissions- Front Desk Coordinator
- , Spa Manager.
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