Process · Room turnaround

Room turnaround

From a ready room through the treatment, cleaning and back.

Step by step

Prepare the room Therapist

The therapist records the room as ready for the booking.
- Ready
- Updates Treatment rooms
Treatment starts Therapist

The room is marked occupied while the guest is in it.
- Ready → Occupied
- Updates Treatment rooms, Bookings
Turn the room around Therapist

After the guest leaves the room goes to cleaning, then back to ready.
- Occupied → Cleaning → Ready
- Updates Treatment rooms
Send to maintenance Therapist

A room that needs repair goes to maintenance and is out of use until fixed.
- Cleaning → Maintenance
- Updates Treatment rooms

And how to keep it from happening.

A room is left occupied after the guest has gone, and the front desk thinks it is busy.
A guest is taken into a room still being cleaned.
A fault is mentioned but never recorded, and the room is used again.

Start free, then use Proto to change fields, steps and approvals before your team goes live.