Responsibilities and decision rights for spa managers, front desk teams, therapists and accounts.
| Role | Treatments and sessions | Bookings and check-in | Therapist allocations | Treatment rooms | Members and packages | Payments |
|---|---|---|---|---|---|---|
| Spa Manager | Edit | Edit | Approve | Edit | Edit | View |
| Front Desk Coordinator | View | Edit | Edit | View | Edit | Edit |
| Therapist | View | Edit | View | Edit | View | View |
| Accounts Clerk | — | View | — | — | View | Edit |
| Admin | Edit | — | Edit | — | — | — |
Runs the treatment menu, schedule, packages and therapist allocations, and reviews room and allocation records.
Starts on: Upcoming sessions
Confirms bookings, allocates therapists and rooms, and keeps member records and enrolments current.
Starts on: Pending payments
Delivers treatments, checks members in and updates room readiness.
Starts on: Upcoming sessions
Confirms payments and records refunds.
Starts on: Pending payments
Configures users, roles and settings.
Start free, then use Proto to change fields, steps and approvals before your team goes live.