Questions, answered

Click Get started, then use Proto to configure Status Page System for your business. Start with a service owner, a customer-facing component and a rehearsed incident.

A component is the visible part of a service that customers recognize. It carries its own current status and display order while linking back to the operating service.

Choose the affected service and asset, set priority, assign a person and record the opening time. Add acknowledgment, investigation updates and resolution as the work progresses.

A public update is linked to an incident and records its audience, reviewer and publication time. Choose the public destination and subscriber channel during implementation.

Use a change with scheduled start and end, risk and rollback plan. Review the change before implementation and check the visible component condition during the window.

Yes. Service requests link a requester and service to requested, due and completion dates and a decision state.

Open a problem for the service, assign an owner and retain the problem statement and root cause as the investigation develops.

They show the provider event identifier, received time and handling outcome. Check the service and incident separately before changing customer status.

Assign a Communications Reviewer to check the incident facts and intended audience, then record the approving person with the update.