These cookies are required for the website to function properly. They ensure security, enable basic features like page navigation, and store user session data. You cannot disable these cookies.
- Status Page System
- Who it's for
- Managed IT services
Managed IT services
A managed IT team often needs to explain an outage while technicians investigate a specific asset. The service record names ownership, the component shows the visible condition, and the incident retains the assignment and timing. A separate problem can hold the root cause when failures recur.
How Status Page System is set up for you
Clear scope
Define a service and its component before publishing status about it.
Useful handoff
Link the affected asset and assign the incident to a person who can investigate.
Reviewable message
Keep an incident-linked public update with its audience, reviewer and publication time.
A managed IT team often needs to explain an outage while technicians investigate a specific asset. The service record names ownership, the component shows the visible condition, and the incident retains the assignment and timing. A separate problem can hold the root cause when failures recur.
Choose a service with a known on-call owner and a manageable set of assets. Register the asset tags and locations, then rehearse an interruption on one of them. The coordinator should be able to open the incident, acknowledge it and record an attributed update. The service owner checks the component condition, and the communications reviewer approves the external wording.
As the team grows, use change windows to coordinate planned work and service requests to track approved customer asks. Keep those decisions in their own records. A maintenance change that fails may create an incident, but the change outcome and the incident impact answer different operational questions.
Before adding further services, have the on-duty technician locate the affected asset from its tag and service link. This simple check shows whether the inventory context will actually help during an interruption rather than slowing the handoff.
Features to start with
Roles on the team
- Service Owner
- Maintains the service catalogue and reviews service-specific work.
- Incident Coordinator
- Opens incidents, assigns investigation and records recovery.
- Communications Reviewer
- Reviews incident-linked messages for the stated audience.
- Request Manager
- Tracks requested work and recurring problems for a service.
Set up Status Page System your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.