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- Status Page System
- Who it's for
- SaaS platforms
SaaS platforms
A SaaS team can organize its status around services customers understand: sign-in, application access and reporting. Each public component points back to an owned service, so a visible degradation has a person and an incident behind it. The same service can hold planned changes and recurring problem investigations.
How Status Page System is set up for you
Customer language
Name components for the experience customers recognize, then explain the current effect in a public update.
Operating detail
Keep asset and investigation context in the incident while the public message focuses on the customer effect.
Change context
Review planned start and end times before a maintenance window affects a visible component.
A SaaS team can organize its status around services customers understand: sign-in, application access and reporting. Each public component points back to an owned service, so a visible degradation has a person and an incident behind it. The same service can hold planned changes and recurring problem investigations.
Start with the services whose interruption creates the most support questions. Give each service an owner and add a small set of public components in a deliberate display order. Rehearse an incident where sign-in is degraded: open it, assign the investigator, record acknowledgment and add a public message after review. Confirm the component returns to Operational only when sign-in works again.
Decide who will maintain the public destination and how subscriber messages are delivered. Those connections should use the approved update and its intended audience. The team can then compare what customers saw with incident opening, update and resolution times when reviewing its communication.
For the pilot review, compare the message's publication time with the incident opening and resolution times. Ask the service owner to explain any gap between the component state and the incident's current state before expanding to more services.
Features to start with
Roles on the team
- Service Owner
- Maintains the service catalogue and reviews service-specific work.
- Incident Coordinator
- Opens incidents, assigns investigation and records recovery.
- Communications Reviewer
- Reviews incident-linked messages for the stated audience.
- Change Manager
- Reviews planned service changes and their rollback context.
Set up Status Page System your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.