Integration receipt handling

Step by step

1. Identify the source Admin

   Admin checks the provider and external event identifier on the receipt.

   • Names the provider and event.
   • Updates Integration receipts

2. Read the outcome Admin

   The receipt state shows Received, Applied, Rejected or Failed. The received time places the event in operational order.

   • Shows time and processing state.
   • Updates Integration receipts

3. Investigate exceptions Admin

   For Rejected or Failed, compare the provider event and payload hash with the expected service context.

   • Keeps rejected and failed events visible.
   • Updates Integration receipts

4. Check related work Incident Coordinator

   If the event concerns an interruption, the Incident Coordinator checks the incident and component state independently.

   • Checks real service impact.
   • Updates Incidents, Public components

5. Confirm disposition Admin

   Admin verifies whether a later receipt was applied and retains both event records for the review.

   • Compares a follow-up receipt with the earlier event.
   • Updates Integration receipts

Admin

, Incident Coordinator, Service Owner.