Maintenance change

Step by step

1. Plan the work Change Manager

   The Change Manager names the service, writes the summary, chooses risk and records scheduled start and end.

   • Names the affected service and planned window.
   • Updates Changes, Services

2. Prepare recovery Change Manager

   Add a rollback plan that the person doing the work can follow if the service is affected.

   • Retains the rollback approach.
   • Updates Changes

3. Review the window Change Manager

   Move the change into Review. The Change Manager checks risk, timing and service impact, then approves or rejects it.

   • Records the approved or rejected decision.
   • Updates Changes
   ApprovalA person approves before the work moves on.

4. Implement Change Manager

   For approved work, mark Implementing when the team begins. The Service Owner checks whether the public component should show Maintenance.

   • Connects active work to the visible condition.
   • Updates Changes, Public components

5. Verify or roll back Change Manager

   Check service behavior. Mark Verified after a successful check, or rolled back after restoring the earlier state.

   • Records actual outcome and reviews status.
   • Updates Changes, Public components

Change Manager

, Service Owner, Incident Coordinator.