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- Status Page System
- Process
- Request fulfillment
Request fulfillment
Decide on a service request and record its completion.
Step by step
-
Capture the request Request Manager
The Request Manager records the requester, service, request type and request date. Add a due date when there is a commitment to check.
- Identifies the requester, service and timing.
- Updates Service requests, People, Services
-
Review the work Request Manager
A Submitted request is read against the service and the ask. The manager approves or rejects it.
- Records approval or rejection.
- Updates Service requests
ApprovalA person approves before the work moves on. -
Start delivery Request Manager
Approved work moves to in progress when the responsible team begins.
- Shows that accepted work is underway.
- Updates Service requests
-
Complete the request Request Manager
Record the completion date and mark Completed only after the requested action has been checked.
- Retains actual completion time.
- Updates Service requests
-
Review patterns Request Manager
Compare repeat requests and service incidents to decide whether a separate problem investigation is useful.
- Opens a cause investigation when warranted.
- Updates Problems, Services, Incidents
Who does what
Roles and permissions- Request Manager
- , Service Owner, Incident Coordinator.
Set up Status Page System your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.