Admin
Configures users, people and service ownership.
Can
- Manage Users, People, Services
- View integration receipts
- Status Page System
- Roles and access
Who can do what in Status Page System
Assign service, incident and communication decisions to named people.
How permissions work
Set ownership first
Connect each service to the person responsible for its operating status.
Separate review from action
A message reviewer should check incident facts and audience before publication; a change decision should happen before implementation.
Rehearse restricted work
Give each team member access to the records required by their assignment, then check what another role can open.
Who can do what
| Role | Services and components | Incidents | Public communication | Changes and maintenance | Requests and problems | Assets and receipts |
|---|---|---|---|---|---|---|
| Admin | Edit | Edit | Edit | — | Edit | View |
| Service Owner | Edit | View | Edit | Edit | View | Edit |
| Incident Coordinator | View | Edit | Edit | View | — | View |
| Communications Reviewer | View | View | Approve | View | — | — |
| Change Manager | View | View | — | Approve | — | — |
| Request Manager | View | View | — | — | Edit | — |
Each role in detail
Service Owner
Maintains the service catalogue and reviews service-specific work.
Can
- Manage Services, public components, Assets
- View Incidents, Changes, Problems, service requests
Starts on: Change schedule
Incident Coordinator
Opens incidents, assigns investigation and records recovery.
Can
- Manage Incidents, incident updates
- View Services, Assets, public components
Starts on: Open incidents
Communications Reviewer
Reviews incident-linked messages for the stated audience.
Can
- Manage public updates
- View Incidents, incident updates, public components
Reviews and approves
- Approve public updates
Starts on: Component status board
Change Manager
Reviews planned service changes and their rollback context.
Can
- Manage Changes
- View Services, Incidents
Reviews and approves
- Approve Changes
Starts on: Change schedule
Request Manager
Tracks requested work and recurring problems for a service.
Can
- Manage service requests, Problems
- View Services, Incidents
Starts on: Current problems
Set up Status Page System your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.