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- Task Queue Management
- Process
- Independent review
Independent review
Decide on a queue revision using evidence, a named reviewer and a recorded reason.
Step by step
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Pending decision Independent Reviewer
The assignment or correction path raises a pending review decision linked to the queue and source revision.
- Identifies revision awaiting review
- Updates Review decisions, Work queues
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Context check Independent Reviewer
Independent Reviewer inspects the queue owner, assignment reason, task outcomes and supporting documents.
- Reviews owner, policy and task context
- Updates Work queues, Queue tasks, Assignment rules
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Evidence check Independent Reviewer
The reviewer examines documents and their verification state, plus relevant operation steps and receipts.
- Inspects support and receipt identity
- Updates Evidence documents, Operation steps
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Decision Independent Reviewer
Independent Reviewer approves, returns or rejects the revision with a decision date and reason.
- Records outcome, reviewer and reason
- Updates Review decisions, People
ApprovalA person approves before the work moves on. -
Return or continuation Queue Manager
Queue Manager responds to returned work; an approved revision can continue along the verified execution path.
- Directs next action without erasing prior history
- Updates Work queues, State history
Who does what
Roles and permissions- Independent Reviewer
- , Queue Manager, Operations Analyst, Admin.
Set up Task Queue Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.