Responsibility for queue assignment, execution, independent review and follow-up.
| Role | Queue intake and priority | Assignment rules and ownership | Task execution | Independent review | Evidence and follow-up | Operation trace and correction |
|---|---|---|---|---|---|---|
| Queue Manager | Edit | Edit | View | Edit | Edit | View |
| Queue Operator | View | Edit | Edit | — | Edit | Edit |
| Independent Reviewer | View | View | View | Edit | Edit | View |
| Follow-up Owner | View | — | Edit | — | Edit | View |
| Operations Analyst | View | Edit | View | View | View | Edit |
| Admin | Edit | Edit | View | Edit | Edit | View |
Owns queue priority, SLA attention and assignment policy for the operating organization.
Starts on: Queued work by priority
Works assigned queues and records task outcomes and receipts.
Starts on: Queues in progress
Decides on assigned queue revisions using the supporting evidence and recorded operation history.
Starts on: Reviewed queue revisions
Resolves receipt and queue remediation actions assigned to them.
Starts on: Open follow-up work
Reviews operation traces, SLA exposure and unresolved exceptions across queues.
Starts on: Queued work by priority
Maintains organization records, people and access setup for the app.
Start free, then use Proto to change fields, steps and approvals before your team goes live.