Where it usually breaks
And how to keep it from happening.
- A late client is marked as a no-show too early.
- A cancelled appointment keeps its station time and blocks walk-ins.
- A deposit is refunded outside the policy without a record of why.
- Tattoo Studio Management
- Process
- Cancellation and no-show
Cancellation and no-show
Cancel under the studio's policy, record no-shows only after the threshold, release station time and record refunds.
Step by step
-
Check policy and timing Booking Coordinator
Booking Coordinator checks the cancellation policy and the actual time against the appointment's start.
- Policy and timing validated
- Updates Bookings
-
Cancel Booking Coordinator
A held or confirmed appointment is Cancelled and its station time is released.
- Held or Confirmed → Cancelled; time released
- Updates Bookings, Booking resources
-
Record a no-show Booking Coordinator
If the client has not arrived and the threshold has passed, the appointment is recorded as no show and the station released.
- Confirmed → no show after threshold
- Updates Bookings
-
Record refunds Studio Manager
A refund or void from the provider is recorded on the same appointment.
- Refund or Void recorded
- Updates Payment evidence
-
Correct done work Booking Supervisor
Work already done is not cancelled. A compensating action, such as a free touch-up, is confirmed by a Booking Supervisor.
- Compensating action confirmed
- Updates Review decisions, Bookings
ApprovalA person approves before the work moves on.
Who does what
Roles and permissions- Booking Coordinator
- , Booking Supervisor, Studio Manager.
Set up Tattoo Studio Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.