Prepare the journey, review its scope and confirm an accepted driver match.
Dispatcher records the booking interval, service zone and responsible staff member. Add the rider's pickup and dropoff details to the linked ride request. Keep the booking in Draft until the information is ready, then Dispatcher submits it as Review.
Dispatcher checks the intended interval and prepares the booking resource in Proposed. Compare the driver and vehicle with current availability and review any relevant fleet condition evidence. Leave an unresolved match visible for follow-up.
Operations Reviewer independently approves, rejects or returns the booking in Review. Record the source revision and a reason. Approval moves the booking to Approved; a returned booking needs the specified correction before another review.
Dispatcher checks the accepted driver and vehicle again, then confirms the booking resource as Assigned with its confirmation time. If the match cannot be confirmed, Operations Reviewer records the escalation and its reason.
Dispatcher gives Trip Coordinator the reviewed booking and linked request. Check the rider, addresses and current resource together before using the assignment for pickup.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.