Cancellation and correction

Step by step

1. Identify the affected scope Dispatcher

   Dispatcher locates the booking, its current revision and any resource or ride request. Check whether the journey has started or completed before selecting the cancellation path. An evidenced no-show uses the request outcome Missed.

   • Current revision and performed work examined
   • Updates Bookings, Booking resources, Ride requests

2. Record cancellation and release Dispatcher or Operations Reviewer

   Dispatcher cancels eligible booking scope under the operating policy and releases an existing resource line where applicable. Operations Reviewer records the cancellation decision and the operation receipt retains the action outcome. If no resource exists, explain that condition in the review context.

   • Eligible booking cancelled and resource released
   • Updates Bookings, Booking resources, Review decisions, Operation receipts

3. Authorize a correction Operations Reviewer

   Operations Reviewer examines the booking and successor evidence before authorizing a bounded correction. Identify what needs to change and why the existing trip, payment or review evidence matters. Retain the source revision and reason.

   • Decision tied to existing evidence and source revision
   • Updates Review decisions, Bookings, Trip completion evidence, Payment evidence
   ApprovalA person approves before the work moves on.

4. Apply the authorized change Dispatcher or Trip Coordinator or Finance Operator

   Dispatcher corrects booking or request details, Trip Coordinator supplies corrected trip evidence or attachments, and Finance Operator records supported charge changes. Each operator works within the scope Operations Reviewer authorized. Preserve the earlier review and original trip evidence for inspection.

   • Authorized correction applied by the operator responsible for those records
   • Updates Bookings, Ride requests, Trip completion evidence, Payment evidence, Record attachments

5. Trace the result Operations Reviewer

   Operations Reviewer records the linked operation receipt, using Corrected for the recorded correction outcome. Keep its reference tied to the authorized change so the next shift can follow the result.

   • Correction outcome and supporting references retained
   • Updates Operation receipts

Dispatcher

, Operations Reviewer, Trip Coordinator, Finance Operator.