Resolve vehicle condition questions before assigning or returning a vehicle to service.
Fleet Coordinator identifies the vehicle and records the inspection result or defect description. Include the date and the available odometer reading. Choose the defect severity from the actual condition evidence and assign the responsible staff member.
Fleet Coordinator examines the vehicle's service status under the agreed operating policy. Dispatcher checks whether the vehicle is already selected for a booking and resolves the assignment before relying on it for another pickup.
Fleet Coordinator keeps the defect Open or In Repair while work remains. Review the maintenance plan and next due date with the service provider. Retain the evidence supporting any later Repaired or Completed outcome.
Fleet Coordinator compares the repair and inspection evidence with the vehicle's current condition. Update the operating status under the agreed release policy. Dispatcher rechecks availability and the intended booking interval before confirming a new assignment.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.