Record actual progress and reconcile the evidence for a completed ride.
Dispatcher confirms the resource being used and marks it Active when the assignment begins. Trip Coordinator records the request moving from Planned to En Route. Keep the booking Approved while the trip is being performed; use the resource and request states to follow progress.
Trip Coordinator records Arrived when pickup arrival is evidenced. Capture trip events with their observed time, source and location. A Delay or Exception needs enough notes for a colleague to investigate it later.
Trip Coordinator records the completed request and captures completion evidence against the same booking and request. Include the completion time, rider name and supporting signature reference or notes. Dispatcher marks the resource Completed when the assignment ends and records the performed booking as Executed under the agreed completion rule.
Operations Reviewer compares the completed journey with its evidence. Only complete and consistent evidence can become Verified and receive a Verified operation receipt. If required evidence is missing, keep the completion Captured and record an escalation and a Failed receipt. Mark contradictory evidence Disputed and retain the same failure trail.
Operations Reviewer identifies unresolved exceptions for the next shift. Finance Operator follows the same booking when reviewing payment evidence, using the provider's confirmation for the payment outcome.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.