1. Teacher Performance Mgmt
  2. Process
  3. Request to resolution
Process · Request to resolution

Request to resolution

From a campus request to an approved observation and a closed request.

Step by step

  1. Open request Observation Coordinator

    The observation coordinator opens the request for an active campus with subject, priority and resolution due date.

    • Request opened
    • Updates Tickets, Customers
  2. Assign observer Observation Coordinator

    The coordinator triages the request and routes it to an observer.

    • Request triaged and assigned
    • Updates Tickets
  3. Record observation Observer

    The observer observes the teacher and drafts the observation review with rubric score and development plan.

    • Review drafted with evidence
    • Updates Observation reviews, Record attachments
  4. Approve observation review Instructional Reviewer

    An independent instructional reviewer approves the submitted review.

    • Review approved
    • Updates Review decisions, Observation reviews
    ApprovalA person approves before the work moves on.
  5. Resolve request Observer

    The observer resolves the request with real resolution evidence and the true resolution time.

    • Request resolved
    • Updates Tickets, Ticket events
  6. Close request Observation Coordinator

    The coordinator closes the resolved request, or it is reopened if the school needs more support.

    • Request closed or reopened
    • Updates Tickets

Where it usually breaks

And how to keep it from happening.

  • A request is opened for a campus no longer in the program.
  • A request is closed before it was resolved.
  • An observer approves their own review.
Observation Coordinator
, Observer, Instructional Reviewer.

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