Where it usually breaks
And how to keep it from happening.
- An internal note is counted as a response.
- Waiting time on the school counts against the observer.
- Teacher Performance Mgmt
- Process
- Respond and follow up
Respond and follow up
Record responses, notes and pauses so timing is measured fairly.
Step by step
-
First response Observer
The observer's first campus-visible response sets the first response time, once.
- First response time set
- Updates Ticket events, Tickets
-
Notes Observer
Internal notes are added without changing the first response time.
- Internal note recorded
- Updates Ticket events
-
Pause and resume Observer
While waiting on the school, the observer pauses the request; the pause minutes are recorded and the request resumes when the school replies.
- Request waiting, then resumed
- Updates Ticket events, Tickets
-
Escalate if needed Observer
An escalation event flags the request for the coordinator.
- Escalation recorded
- Updates Ticket events
Who does what
Roles and permissions- Observer
- , Observation Coordinator.
Set up Teacher Performance Mgmt your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.