Questions, answered

Click Get started, then use Proto to configure Telemedicine Platform for your business. Pilot one specialty or provider group for one month. Run every request through verification, authorization, scheduling, close and attestation, and compare attested services with your providers’ encounter lists before extending.

No. Consultations take place in your telehealth video service. This app records the session’s provider, start date and duration, and closes it on the provider’s attestation.

Prescriptions are issued in your e-prescribing system. This app coordinates the request, the authorization and the evidence around the consult.

A Clinical Reviewer in the same organization who did not prepare the request. Coordinators prepare and route requests but never hold clinical authority.

Patient and consent are held as references to your clinical system. Evidence lines point to the external record that holds the clinical detail.

Only when verified evidence arrives from the provider’s clinical system. Rejected or missing evidence leaves the request unresolved.

A request can carry several units. Each follow-up is scheduled as a session for the same authorized request.

Care not yet delivered is cancelled. Delivered care is corrected through a compensating action approved by a clinical reviewer, and the evidence is kept.

Prepare organizations, providers, team members and open requests with their references. Rehearse one month and reconcile it before extending the migration.

Ordinary manual use has no per-user charge under the platform policy. Imports, integrations, agent execution and other machine work consume prepaid credits; implementation is scoped separately. The pricing page lists the current rates.