Where it usually breaks
And how to keep it from happening.
- A delivered consult is edited out of the record.
- The same correction is entered twice.
- A cancellation is made on an out-of-date revision.
- Telemedicine Platform
- Process
- Correction and cancellation
Correction and cancellation
Cancel care that has not been delivered and correct delivered care through an approved compensating action, keeping all evidence.
Step by step
-
Request the change Care Coordinator
Care Coordinator, as owner, requests a correction or cancellation and gives the reason.
- Correction or cancellation requested
- Updates Care requests
-
Separate delivered from not delivered Care Coordinator
Units not yet delivered are separated from units already delivered.
- Executed scope identified
- Updates Care requests, Consultation sessions, Operation receipts
-
Cancel undelivered scope Care Coordinator
Undelivered scope is cancelled and the request moves to Cancelled where nothing was delivered.
- Requested, Review or Authorized → Cancelled
- Updates Care requests
-
Approve a compensating action Clinical Reviewer
Delivered care is not edited. A compensating action is prepared and a Clinical Reviewer approves it.
- Compensating action approved
- Updates Review decisions
ApprovalA person approves before the work moves on. -
Keep the record Care Coordinator
Evidence and receipts are kept. A repeated correction returns the earlier result.
- Receipt written; evidence kept
- Updates Operation receipts, Clinical evidence
Who does what
Roles and permissions- Care Coordinator
- , Clinical Reviewer, Operations Analyst.
Set up Telemedicine Platform your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.