1. Telemedicine Platform
  2. Process
  3. Session to attested service
Process · Session to attested service

Session to attested service

Schedule the consultation, close it on the provider's attestation and attest the service on verified clinical evidence.

Step by step

  1. Schedule the session Care Coordinator

    Care Coordinator schedules the authorized request and records the session with provider, start date and duration. The request moves to Scheduled.

    • Authorized → Scheduled; session at Draft
    • Updates Care requests, Consultation sessions
  2. Submit for close Care Coordinator

    After the consult, the provider-attested session is submitted.

    • Draft → Submitted
    • Updates Consultation sessions
  3. Approve the close Clinical Reviewer

    The Clinical Reviewer checks the revision, provider, timing, duration and encounter reference against verified evidence and approves the close, or rejects it.

    • Submitted → Approved with decision at, or Rejected
    • Updates Review decisions, Consultation sessions
    ApprovalA person approves before the work moves on.
  4. Verify evidence Provider Network Manager

    Evidence lines arrive from the provider's clinical system and are marked Verified or Rejected.

    • Pending → Verified or Rejected
    • Updates Clinical evidence
  5. Attest the service Provider Network Manager

    On verified evidence, identity and revision are re-checked and the request moves to Attested with its date. Rejected or missing evidence leaves it unresolved.

    • Scheduled → Attested with attested at
    • Updates Care requests, Clinical evidence

Where it usually breaks

And how to keep it from happening.

  • A session is closed without the provider's encounter record.
  • Evidence from the wrong date is verified.
  • A request is attested while its evidence is still pending.
Care Coordinator
, Clinical Reviewer, Provider Network Manager.

Set up Telemedicine Platform your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started