Where requests stand
How many requests are in each state per organization?
- Telemedicine Platform
- Reports and operational decisions
Reports for the questions your team asks
Review request states, weekly arrivals, authorization turnaround, review outcomes, evidence verification and session volume.
Overview×
Telemedicine Platform · Overview
Telemedicine Platform dashboard
This quarter
Consultation sessions in view
6Total duration minutes
175Starts at in 14 days
3Care requests by status
How far records got this quarter
| Stage | Reached | Step | |
|---|---|---|---|
| Requested | 47 | ||
| Review | 27 | 57% | |
| Authorized | 18 | 67% | |
| Scheduled | 12 | 67% |
Requested units by status
Sample totals per stage
Questions to answer
Arrivals
How many requests arrived each week?
Turnaround
How long does authorization take from request?
Outcomes
How often are requests returned or rejected, and why?
Evidence
How much evidence is pending or rejected, by clinical system?
Sessions
How many sessions and minutes did each provider deliver?
More reports
Request state distribution List
Care requests by Status per Organization, matching the Operations Overview page.
Weekly arrivals List
Care requests by week of requested at and Organization.
Authorization turnaround List
Days from requested at to authorized at for Authorized requests.
Review outcomes Grouped
Review decisions by Decision, then by Reviewer, with Reason for Reject and Return.
Requests by provider Grouped
Care requests by Counterparty provider organization, then by Status.
Evidence verification List
Clinical evidence lines by verification status and clinical system.
Session volume and duration List
Consultation sessions by Provider with total and average duration minutes for a starts at range.
Declined and cancelled requests List
Care requests at Declined or Cancelled by provider and month.
Receipt exceptions List
Operation receipts at Pending, Failed or needs review by Action, with failure reason.
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