Where it usually breaks
And how to keep it from happening.
- A shared ticket is scanned in twice.
- Tickets are sold past capacity on a busy day.
- A guest is told their refund is done before the provider confirms it.
- Theme Park Management
- Process
- Admission and payment
Admission and payment
From a ticket reservation to a settled, admitted guest.
Step by step
-
Reserve Gate Attendant
A ticket is reserved against an open event within its remaining capacity, with its own line number.
- Reservation within capacity
- Updates Admissions, Events
-
Settle Payments Clerk
The ticket counts as paid when a verified payment capture covers it.
- Capture verified
- Updates Payment evidence
-
Admit guests Gate Attendant
At the gate the ticket is scanned once; a repeat scan is refused.
- Guest admitted once
- Updates Admissions
-
Refund when needed Payments Clerk
A refund is recorded when the provider confirms it.
- Refund recorded on confirmation
- Updates Payment evidence
Who does what
Roles and permissions- Gate Attendant
- , Payments Clerk.
Set up Theme Park Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.