Responsibilities and decision rights for park operations, ride and guest services teams.
| Role | Events and capacity | Ride readiness | Admissions and gates | Payments and refunds | Review and evidence | Operations control |
|---|---|---|---|---|---|---|
| Park Operations Manager | Approve | View | View | View | — | View |
| Ride Operations Supervisor | View | Approve | — | — | Edit | — |
| Ride Operator | View | Edit | — | — | Edit | — |
| Gate Attendant | View | — | Edit | — | — | — |
| Payments Clerk | View | — | View | Edit | — | — |
| Admin | Edit | — | — | — | Edit | — |
Owns operating events, venues and capacity, and approves events to open.
Starts on: Event schedule
Independently reviews ride readiness and releases ride sessions.
Starts on: Ride sessions awaiting release
Checks rides, records readiness and attaches inspection evidence.
Starts on: Ride sessions awaiting release
Reserves and scans admissions at the gate.
Starts on: Admission lines
Records and verifies provider payment events and refunds.
Starts on: Payment evidence log
Maintains organizations, team members and configuration without taking operating decisions.
Start free, then use Proto to change fields, steps and approvals before your team goes live.