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- Timesheet Management
- Process
- Triage a delivery issue
Triage a delivery issue
Move a valid open project issue to triage and retain the operation result.
Step by step
-
Set project scope Project Manager
Project Manager identifies the project whose delivery is affected.
- Establishes the delivery context of the issue
- Updates Projects
-
Assign work Delivery Lead
Delivery Lead names the issue owner and records severity and the reporter's account of the problem.
- Captures the owner, severity and report
- Updates Issues, Team members
-
Review delivery evidence Delivery Lead
Setting an issue to Open starts Issue Triage; Delivery Lead inspects the result. Issue Triage changes it to Triaged and records an operation receipt when the guard passes.
- Records successful triage or a blocked attempt
- Updates Issues, Operation receipts
Who does what
Roles and permissions- Delivery Lead
- Owns the triage action.
- Project Manager
- Supplies project context.
- Reviewer
- Inspects the receipt trail.
- Team Member
- Can provide the reporter note.
Set up Timesheet Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.