Check driver and vehicle commitments, record actual movement and retain the original delivery promise.
Dispatcher sets the operating organization, responsible team member, transport partner and promised delivery time. Confirm equipment needs and ordered stops. Retain the plan operation result when moving the load from Draft to Planned.
Dispatcher checks the full assignment interval for both driver and vehicle. Fleet Coordinator supplies readiness, defect repair evidence and driver eligibility information. Resolve any overlap or unresolved condition before confirming that the resources can serve this commitment.
Dispatcher records actual pickup and the dispatch operation result when the planned load is released. Follow confirmed movement through the load lifecycle and retain stop arrival or departure evidence. Keep the promised delivery time unchanged when delays occur.
Dispatcher compares recipient handoff evidence with the relevant stops, records actual delivery and retains the completion receipt before treating the in-transit load as Delivered. Operations Analyst uses the original promise and actual result to investigate delivery performance.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.