Match receiving evidence to its stop before recording the final load outcome.
Dispatcher reviews the delivery stop, contact and current transport events. Confirm which stop the receiving evidence belongs to, especially when a load includes more than one delivery or a later service visit.
Delivery Coordinator records the delivery time, receiving name and signature reference against the load and stop. Add notes and the supporting attachment reference. Mark the evidence Captured while the verification is still outstanding.
Delivery Coordinator compares the captured account with the intended stop and source document. Mark it Verified when the references and receiving details agree, or Disputed when they conflict. Keep the reason useful to the Dispatcher and transport partner who will investigate.
Dispatcher checks the required stop outcomes and verified delivery evidence before recording the load as Delivered. Complete the relevant dock appointment after its activity occurs. An unresolved stop or disputed document stays visible during reconciliation.
Transport Planner compares the verified delivery time with the promised delivery time. Review each delivery separately and investigate missing or disputed evidence before discussing performance with the plant.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.