Dock appointment review

Step by step

1. Draft the reservation Dispatcher

   Dispatcher selects the parent load and organization, then enters the plant, dock and appointment time. Record planned pallets, the dock capacity used for review and a capacity note that explains the plant's operating basis.

   • Draft reservation linked to the intended load
   • Updates Plant appointments, Loads, Organizations

2. Submit the request Dispatcher

   Dispatcher marks the appointment Submitted. The submission action records an operation receipt for the handoff. Recording that receipt does not alter the appointment or serve as its capacity decision.

   • Draft to Submitted; submission receipt recorded
   • Updates Plant appointments, Operation receipts

3. Review capacity Dock Reviewer

   Dock Reviewer independently checks the submitted revision against the published dock capacity. Approve a suitable reservation or reject an unsuitable one with a useful reason. Record the decision time, review decision and linked operational outcome. Approval leaves the parent load unchanged.

   • Submitted to Approved or Rejected with decision time
   • Updates Plant appointments, Review decisions, Operation receipts
   ApprovalA person approves before the work moves on.

4. Resolve a rejected request Dispatcher

   Dispatcher uses the review reason to agree a correction with the plant. Preserve the earlier decision and identify the revised request before another review. The Dock Reviewer needs the actual revised pallet requirement and capacity basis.

   • Corrected request retains prior decision context
   • Updates Plant appointments, Review decisions

5. Record dock completion Dispatcher

   Dispatcher marks an Approved appointment Completed after the dock activity occurs. Check the associated stop and delivery evidence separately so completing the reservation does not conceal a transport exception.

   • Approved to Completed after actual dock work
   • Updates Plant appointments, Load stops, Proof of delivery

Dispatcher

, Dock Reviewer, Delivery Coordinator, Admin.