An approved load needs an accountable resource check before departure. Dispatcher chooses the driver and vehicle; Fleet Manager supplies their current eligibility and condition. The assignment start and availability check preserve the basis for that choice through a shift change.
Dispatcher opens an Approved load and reviews its planned departure and stops. Confirm that the plan still describes the work requested by the customer before choosing resources.
Dispatcher creates a Held assignment with the driver, vehicle and intended start. Review the driver's status and eligibility date, then inspect the vehicle's readiness and current commitments.
Fleet Manager checks open defects, inspections and service plans. Dispatcher records the availability check and confirms the assignment when the resource questions are resolved. Replace an unsuitable resource before proceeding.
Dispatcher moves the assignment from Confirmed to Dispatched at the actual handoff. Delivery Coordinator records the departure event against the load and starts the relevant stop's progress from Planned to En Route.
Delivery Coordinator records delays or exceptions with their time and source. Dispatcher investigates the effect on the promised delivery and keeps the next shift informed through the load and assignment records.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.