Delivery Coordinator follows the load's actual journey through stop records and tracking events. Proof of delivery must identify the same load and receiving stop. Dispatcher uses that evidence when reconciling the executed load and completed assignment.
Delivery Coordinator records Departure, Arrival and other milestones against the load. Keep the event time, reporting source and location useful to the dispatcher investigating progress.
Delivery Coordinator moves the active stop from En Route to Arrived and then Completed as the physical work occurs. Record a Missed stop when the planned handoff does not happen and explain the follow-up in the load evidence.
Delivery Coordinator records the delivered time and receiver against the load and stop. Retain the signature reference and related document where available, leaving the proof Captured for checking.
Delivery Coordinator compares the proof with the actual receiving location and marks it Verified or Disputed. Resolve a disputed receiver or delivery time with the operational team before using it to support completion.
Dispatcher checks completed stops and delivery evidence, then records the load as Executed and the assignment as Completed. Transport Manager verifies the operational receipt for that completion. Settlement Clerk uses the reconciled evidence when preparing the driver statement.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.