1. Tour Operator Software
  2. Questions before you choose
FAQ

Questions, answered

Answers about fit, data and implementation for tour operator software.

Tour Operator Software

9 questions

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How do I get started?

Click Get started, then use Proto to configure Tour Operator Software for your business. Start with your main packages, the trips that run them, your fleet and the next season’s bookings.

How are packages connected to operations?

Each package is built on the trip record that delivers it, so sales and operations work from the same tour.

What stops double bookings from partners?

A booking repeated from the same source is rejected when it is captured.

Who approves a trip?

The dispatcher approves each requested trip after checking the vehicle and driver.

How do we prove a tour was delivered?

The driver records the hand-over time, recipient and proof, and a reviewer confirms it. Confirmation completes the trip.

What happens when a customer disputes a trip?

The reviewer disputes the evidence and the trip’s charges stay in draft until it is settled.

Do you issue vouchers?

Not in this system. Vouchers and customer documents stay in your booking or document tools.

Can drivers use their phones?

Yes. Drivers log in as themselves to record stops and completion evidence on their assigned trips.

What drives the cost?

Ordinary manual use has no per-user charge under the platform policy. Imports, integrations, agent execution and other machine work use prepaid credits; implementation is scoped separately. The pricing page lists current rates.

Set up Tour Operator Software your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started