From an enquiry to a confirmed departure.
The dispatcher records the customer, package, departure date and number of travellers. The whole booking is checked first, and a repeat from the same source is rejected.
The booking moves from enquiry to reserved when your reservation rule is met, such as a deposit received.
The dispatcher confirms the reservation before departure. A failure, rejection or cancellation is recorded with its reason.
Confirmed travellers for the date show in the departures list for trip planning.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.